Shipping Policy

This Shipping Policy explains the general shipping procedures applicable to orders placed through Polaris Peptides Lab.

Shipping options, destinations, costs, processing times, and availability may vary depending on the order, destination, selected shipping method, product availability, and applicable requirements.

1. Order Processing

Orders are processed after the order has been successfully submitted and the applicable payment or order-verification process has been completed.

Processing time can vary depending on product availability, order volume, payment verification, shipping destination, and other circumstances.

Weekends, holidays, payment verification, inventory issues, or other circumstances may affect processing times.

2. Shipping Methods

Available shipping methods are displayed during checkout when applicable.

Shipping methods may not be available for every destination or every order.

3. Shipping Costs

Shipping charges, where applicable, are calculated or displayed during the checkout process.

The final shipping cost may depend on factors such as destination, package characteristics, selected shipping method, and other applicable conditions.

4. Shipping Destinations

Shipping availability depends on the destinations supported by Polaris Peptides Lab and the shipping options available for each location.

Certain locations may be unavailable because of carrier limitations, applicable laws, product restrictions, or other requirements.

Customers are responsible for ensuring that an order can legally be received at the destination provided during checkout.

5. Tracking Information

Where tracking is available, tracking information may be provided after an order has been processed and transferred to the applicable carrier.

Tracking information is supplied by the relevant carrier and may take some time to become active after shipment.

Carrier tracking information should be used as the primary reference for the movement and delivery status of a shipped package.

6. Shipping Delays

Estimated delivery times are estimates rather than guaranteed delivery dates unless a specific written guarantee has been provided.

Delays can occur because of circumstances including:

• Carrier delays.
• Weather or transportation disruptions.
• Incorrect or incomplete shipping information.
• Customs or regulatory processing where applicable.
• Unexpected operational or logistical issues.
• Events outside reasonable control.

If a shipment appears significantly delayed, customers should review the available tracking information and contact support if additional assistance is required.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

This may include the recipient’s name, street address, apartment or unit information where applicable, city, state or province, postal code, country, and any other information required by the carrier.

8. Delivery Issues

Package Marked Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, first check the delivery location, surrounding area, household members, building management, or other locations where the carrier may have left the package.

You may also contact the carrier using the tracking information.

Damaged Package

If a package arrives visibly damaged, document the condition promptly and contact Polaris Peptides Lab through the Contact page with the relevant order information.

Missing Package

If an expected shipment does not arrive within the applicable delivery window, contact support with your order information and tracking details where available.

9. Shipping Restrictions and Compliance

Orders may be subject to shipping restrictions based on the destination, product, carrier requirements, applicable laws, regulations, or other compliance considerations.

Polaris Peptides Lab may decline or cancel an order where shipment is not available or cannot reasonably be completed in accordance with applicable requirements.

Customers are responsible for understanding and complying with laws and requirements applicable to receiving research materials in their location.

10. Returns and Refunds

Shipping and delivery issues that qualify for a return or refund are handled according to the applicable Refund Policy .

Customers should review the Refund Policy before returning any product or requesting a refund.

Do not send a product back without following the applicable return instructions provided by Polaris Peptides Lab.

11. Contact Us

If you have a question about shipping, delivery, tracking, or an order that has not arrived as expected, please contact us through our Contact page .

Research-Use Notice

Products and materials presented on Polaris Peptides Lab are positioned for laboratory research purposes only. Nothing in this Shipping Policy changes the research-use positioning, applicable product restrictions, or other requirements stated elsewhere on the website.

Related Policies

Please also review:

• Privacy Policy
• Terms & Conditions
• Refund Policy
• Contact